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Frequently Asked Questions
(FAQ)

Q1 :
Do I need to keep the unit on at all times? If yes, will the power consumption be very high?
The unit needs to be switched on for proper tracking of the cartridge’s lifespan; otherwise the tracking will not be accurate. Based on the power consumption for 5,000 litres of water in one year, this is less than RM5.00.
The housing is constructed of various high grade engineering plastics. Water contact parts, including the cartridge and all attachment kits, are all constructed of materials that meet NSF/ANSI Standards. The eSpring carbon-block features the use of a high-quality coconut shell-based activated carbon.
eSpring is intended for use with municipally-treated water or private wells that have been deemed potable. eSpring has been tested with contaminant levels higher than those likely encountered in residential water systems. If the eSpring is used at a private well, the well water should be tested once a year to ensure that it is still potable.
eSpring water can be stored in containers with tight-fitting lids that must be cleaned on a regular basis and used with proper hygiene methods in order to prevent contamination. eSpring water may be stored refrigerated in a clean airtight container for up to one week. When storing under ambient conditions in reusable wide mouth water bottles, tanks or containers, the water should be used within 24 hours.
No. The taste of water is dependent on what’s in the water. eSpring improves the taste of water by removing many substances that can affects its taste, odour and clarity, such as particulates and chlorine.
eSpring is certified by NSF International as a water treatment system that reduces the most health-affecting contaminants compared to any other UV/carbon-based system in the world. eSpring has been tested and certified by NSF for meeting Standard 42, 53, 55, 401, NSF Protocol P473 and P477. The WQA has also awarded eSpring with its Gold Seal.
You really should not do that. Cartridge life is based on the ability of the carbon block to trap contaminants; if you leave the carbon block unchanged when it has filled up with contaminants, it will not be able to trap new contaminants effectively. Beyond one year, we cannot guarantee the filter will still remove the many contaminants that require chemical absorption. Since these contaminants are often tasteless and odourless, the only certain way to assure your cartridge will continue to remove them is to replace the cartridge when the system’s monitor indicates thus.
The power consumption is very minimal. The power consumption for 5,000 litres of water in one year is less than RM5.00 (the unit uses approximately 2.5 watt when it is on standby mode and approximately 80 watt when the UV light is in operation).
It is important because it will ensure that your eSpring Cartridge is able to perform at its best as claimed — remove over 140 contaminants and destroy up to 99.99% of bacteria and viruses, and more…
The tiny pores in the carbon block filter function as “traps” for contaminants. However, over time, big organic molecules in the standing water around the filter will start to clog up the pores, regardless of how little water you use. As a result, the water flow becomes smaller and potentially harmful contaminants could slip through the blocked pores instead of being trapped.
Replace every 5,000 litres or one year, whichever comes first.
With the electronic monitoring system, you never have to worry about changing filters too soon or too late. The system automatically “reads” the life of the cartridge. It will alert you with a beeping sound and a message flashing on the LED when the cartridge needs replacement.
Q1 :
What is ultraviolet light? Does it make water radioactive?
It has been conclusively proven that the ultraviolet light used in the eSpring Water Treatment System is safe for use in your home. Ultraviolet (UV) light is a form of radiant energy, similar to visible light and radio waves. Like these other forms of radiant energy, UV energy is emitted - or ‘radiates’ - from a source and travels at the speed of light through air and space. For this reason, any form of radiant energy may be referred to as ‘radiation’ - whether it comes from the sun, a light bulb, or the UV lamp in the eSpring. ‘Radiation’ is not synonymous with ‘radioactivity’. Radioactivity refers only to materials that emit nuclear radiation, such as uranium. There are no radioactive materials inside the eSpring Water Treatment System.
Activated carbon readily bonds to and absorbs many organic carbon-based compounds such as pesticides and herbicides. Check out our eSpring page for the complete list of contaminants which can be removed by the carbon filter.
The carbon used in the eSpring cartridge has a special distribution of 3 pore types:
  • Macropores are large pores that remove larger compounds (atomic mass more than 10,000 units).
  • Transition Pores remove medium-sized compounds with atomic mass around 500 units, such as pesticides.
  • Micropores remove small compounds with an atomic mass of less than 100 units, like THMs.
    • As long as the filter is properly used and replaced as recommended, this is not an issue.
    The carbon in the filter bonds with organic, carbon-based compounds. Minerals and other inorganic compounds do not have a carbon base. Therefore, a bond usually will not form with the carbon, and the minerals will remain soluble in the water and pass through the filter.
    eSpring uses a carbon block filter which contains “activated pressed” carbon. “Activated” means the carbon has been processed to create pores within the carbon itself. This increases the carbon’s surface area. “Pressed” means the carbon has been compacted into a porous block, using special patented technology.
    Most health-related contaminants (pesticides, VOCs, THMs) contain carbon molecules, which tend to bond together. Hence, contaminants in tap water will tend to bond with the carbon block filter. We “activate” the carbon through a special heat process that creates thousands of pores; this increases the surface area available to attract contaminants. The carbon is then “pressed” together to create a fixed carbon block; this increases the ability of the filter to attract and “trap” carbon-based contaminants as water passes through the block.
    Since the surface area of the pores is limited, the carbon filter has a limited trapping capacity. That’s the reason why the cartridge must be replaced every year or every 5,000 litres, whichever comes first.
    If there are bacteria present in the incoming water, they may grow in a carbon filter overnight or during periods of inactivity. This is true for virtually any filter in the market, including carbon filter. That’s why eSpring Water Treatment System uses the addition of an ultraviolet (UV) lamp as part of its filtration process. The UV lamp destroys any bacteria present in the water after it leaves the carbon filter.
    UV lamp has exclusive filaments for rapid starting and a special gas mixture to make the lamp light instantly. It delivers a UV Dose of up to 80 millijoules per centimetre squared (In best case normal water conditions). UV lamp provides 40mJ/cmsq worth of UV Dose, which is equivalent to the inactivation of waterborne disease causing bacteria, viruses, and cysts by over 99.9%.
    It has been conclusively proven that the UV light used in the eSpring is safe for use in your home. UV light is a form of radiant energy similar to visible light and radio waves. “Radiation” is not synonymous with “radioactivity”. Radioactivity refers only to materials that emit nuclear radiation, such as uranium. There are no radioactive materials inside the eSpring and the water filtered by eSpring is safe for consumption.
    Features patented eCoupled™ wireless power technology that transmits electricity through air, water and plastic components without direct-contact electrical connections to light the unit’s UV lamp. Intelligent wireless power makes the units’ performance highly efficient and reliable. The development team pioneered this breakthrough technology in 2000, and eSpring is the only water treatment system brand that has it.
    Q1 :
    What are the recommended storage conditions for the eSpring WTS cartridge?
    Cartridges should be kept away from high temperatures, high humidity, cleaning agents, fragrances and other chemicals.
    The shelf life of an eSpring cartridge is 3 years. During this period, under proper storage conditions, the eSpring WTS provides the same incredible filtration ability it claims. If stored for longer than 3 years, it becomes difficult to guarantee the same product quality past its initial shelf life.
    The standard length is approximately 6 feet.
    Yes. The eSpring needs to be kept on in order to accurately track cartridge lifespan. In addition to this, electricity supply is needed to power up the UV bulb. Without power, the activated carbon filter will still do its job to remove contaminants from the water, but the UV bulb will not light up.
    With regards to the faucet hole, the hole must be:
  • Between 32mm-38mm in diameter
  • 32mm in length from the wall
  • At least 45mm in depth
    • Q1 :
    Is ultraviolet light commonly used to treat water?
    Yes. UV light was first used to treat water in 1919, and is well recognised as an effective method for treating water without the use of chemicals. It is often used by food processors, beverage companies, bottled water suppliers, pharmaceutical manufacturers and others to treat water used in their production processes.
    Normally, kitchen oil and smoke will not damage the unit. However, if the unit is not regularly cleaned, it may discolour over time. To keep the unit clean, simple wipe the unit with diluted DISH DROPS™ Dishwashing Liquid.
    The water that comes out of our taps at home may look clear, but actually contains contaminants. Contaminants are colourless, odourless and known to cause health issues.
    Most water treatment facilities can produce good water. Yet chlorine is commonly used in the treatment process. When chlorine is added, it can react with organic materials in the water and form THMs such as chloroform, which is associated with increased risk of critical illnesses. It can also taste bad.
    Furthermore, water can be contaminated between the treatment facility and the home by passing through corroded pipes, pipes soldered with lead, or sitting in storage tanks subject to microbiological contamination.
    eSpring uses a superior combination of technology i.e. carbon filter, UV light and electronic monitoring to provide the best system available. eSpring claims are verified by NSF, a leading authority on water treatment. eSpring is one of the few systems to meet 42, 53, 55, 401, NSF Protocol P473 and P477 requirements for contaminant removal. It has also documented support for the removal of more contaminants than any other carbon-based systems certified by the NSF. Claims made by other types of water treatment systems in the market are usually treated for taste, appearance and odour, and unable to filter health-damaging contaminants.
    Get eSpring Today!