Page 2 - Amway Malaysia Product Catalogue (English)

AMWAYPROMISE is our global consumer protections communications platform. Our goal is to deliver the
most comprehensive customer service and consumer protections offering in the direct selling industry.
The direct selling industry is self regulated by a Code of Ethics established by the World Federation of
Direct Selling Associations (WFDSA) that states that direct selling companies and independent sellers
shall not use misleading, deceptive or unfair sales practices.

Most countries also have individual Direct Selling Association codes of ethics that localise the WFDSA
Code under applicable laws and regulations. Amway adheres to these codes through its consumer
protections, which AMWAYPROMISE brings together under the following pillars:

Low-cost, Low-risk Opportunity 90-day* 100% Satisfaction Guarantee

Promises zero purchase requirements and minimal Helps ensure satisfaction with our products or
sign-up fees for new business owners. opportunity.
We believe that everyone deserves the opportunity Should you decide the product that you have purchased
to get ahead. That’s why we promise to always and used is not satisfactory, you may return the product
provide a low-cost, low-risk opportunity. within 90 calendar days from the date of purchase for
walk-in purchase and date of delivery for online
purchase. You will be offered a choice to have it
Warranty Programs returned without charge, receive full credit on the
returned product for the purchase of another Amway
Peace of mind with Amway products. brand product, or receive a refund on the full purchase
We’re confident in the quality of the durable products price. The content of the product should be at least
that we offer. If your product has an issue we provide 80% full in order to be eligible for a return.
a variety of innovative service, repair and warranty
programs that allow you to easily address any This Guarantee does not apply to:
concerns that you may have. Products that have been intentionally damaged or
misused.

Customer Services Amway durable products (High Ticket items)
such as the eSpring Water Treatment System,
Support you can count on. Atmosphere SKY & Mini Air Purifier and
We know you’ll have questions along the way and we Atmosphere DRIVE, which are covered by a
have the answers. For ABOs and consumers, Amway separate manufacturer’s warranty.
is committed to providing top-notch service, whether Personal Shoppers Catalogue items & XS Drinks,
face-to-face, on the phone, or online. premiums, BSA, sales aids, limited edition,
seasonable items, NLA or expired products.
Amway products which have been purchased
The Right to Know from unauthorised sellers (online platforms or
retail shops) will not be accepted for returns. It
Knowledge is power. will not be covered by the Amway Satisfaction
We promise to clearly communicate and make easily Guarantee or warranty. Amway will not guarantee
accessible all information related to the above the authenticity, quality of the products or accept
consumer protections, as well as to our Inventory complaints about product related issues.
Buy-Back policy and Cooling Off Period.
*The update takes effect from 1 June 2022.

Please refer to www.amway.my (for Malaysia) or www.amway.com.bn (for Brunei) for more information.

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